Privacy Policy

*Revised 7/06/2024

1. PERSONAL INFORMATION

1.1 Introduction
We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your information when you use our services.

1.2 Information We Collect
We collect personal information to provide you with our services. The types of information we collect include:

  • Name
  • Shipping and billing addresses
  • Phone number(s)
  • Email address

1.3 How We Use Your Information
Your personal information may be used for the following purposes:

  • Providing Services: To fulfill your orders and manage your account.
  • Communication: To send you updates regarding your orders, customer service responses, and notifications.
  • Marketing: To inform you about promotions and offers if you have given your consent.

1.4 We store transactional information linked to your personal information for accounting, reporting, and taxation purposes. Examples of the transactional information we collect include:

  • Items purchased
  • Payment amount and method
  • Date and time of transaction
  • Invoices and receipts

1.5 Any correspondence between us may also be stored to assist in fulfilling our services to you.

1.6 Personal information, transactional information, and correspondence are collected and stored when required by law.

2. DISCLOSURE OF INFORMATION

2.1. We may share your information with third parties as necessary to fulfill our primary purpose of providing services. This includes various software services that help us store your information and process transactions. Some third parties that may have access to your information include:

  • Stripe
  • Google Pay
  • Apple Pay
  • PayPal 
  • After Pay 
  • Zip Money

2.2. Access Limitations
Third parties will only have access to the information necessary to fulfill their specific roles. For instance, courier services will not access transactional information, and marketing providers will not have access to any correspondence.

3. INFORMATION COLLECTION

3.1. Your personal information is initially provided by you or someone acting on your behalf when you initiate contact with us. You can reach us through various means, including:

  • In person (at our stores or events)
  • Email and telephone correspondence
  • Our website or social media

3.2. We collect metadata from all users who visit our website. This information is utilised for security and marketing purposes.

3.3. Contact forms on our website feature required fields marked with an asterisk (*), which must be filled out with valid information before submission your orders.

4. INFORMATION RETENTION

4.1. Information related to processed orders will be retained for tax, accounting, and legal purposes.

4.2. Personal information collected when a user creates a profile account on our website will be retained for the duration of the account. Users can view, edit, or delete their personal information within their account profile at any time (note that usernames cannot be changed). Website administrators also have access to this information.

4.3. Personal information disclosed to third parties for the purposes mentioned earlier will be stored by those third parties according to their individual privacy policies and will no longer be under our control.

5. YOUR RIGHTS

5.1. If you have used our services or have an account on our website, you can request an exported file containing your personal data, including the transactions you have made and any correspondence with us.

5.2. You may request the deletion of any personal information we hold about you. However, we reserve the right to retain certain information as necessary for administrative, legal, or security purposes.